Политика возврата средств

Thank you for choosing Permino Design for your custom dancewear needs! We are committed to providing you with high-quality products and a satisfying shopping experience. Since custom dancewear is personalized, we have the following guidelines regarding returns and refunds. Please read and understand them before placing your order.

1. Nature of Custom Products

  • All dancewear is custom-made based on the dimensions, design requirements, or specific requests provided by the customer.
  • Due to the unique nature of custom products and their inability to be resold, returns or exchanges are not accepted for non-quality-related issues.

2. Handling Quality Issues

If the product you receive has any of the following issues, you may contact Permino Design to request a return or refund:

  • Obvious quality defects: Such as torn fabric, severe stitching flaws, or significant color discrepancies from the confirmed sample.
  • Sizing errors: If the garment cannot be worn due to our failure to follow the accurate measurements you provided, we will take responsibility.
Application Process:
  1. Take photos as evidence: Within 7 days of receiving the item, please take clear photos showing the issue and send them to our customer service email: serve@perminodesign.com.
  2. Issue verification: We will verify the issue within 3 business days of receiving your feedback.
  3. Solutions:
    • If the issue is confirmed to be our responsibility, we can offer free alterations, remaking, or a partial refund.
    • If the issue cannot be resolved and affects usability, a full refund can be negotiated.

3. Non-Quality Related Issues

For the following situations, returns or refunds will not be accepted:

  • Dissatisfaction caused by the customer’s own reasons (e.g., style, color, or sizing choices).
  • Inaccurate size data provided by the customer or failure to submit detailed information as required.

4. Order Cancellation

  • If you need to cancel your order before production begins, please contact the Permino Design customer service team as soon as possible. Once production has started, the order cannot be canceled.
  • If a deposit has been paid, cancellation after production begins will incur a deduction of relevant costs.

5. Refund Method and Timeline

  • After both parties confirm that the refund conditions are met, we will process the refund within 7-15 business days.
  • The refund will be credited back to your original payment method (such as a credit card, PayPal, etc.).

6. Disclaimer

  • We are not responsible for any discrepancies in the final product caused by incorrect information provided by the customer (e.g., measurements or design drafts).
  • Due to differences in monitor settings, there may be slight variations between the actual product color and what is displayed on your screen. This does not constitute a quality issue.

7. Contact Information

If you have any questions or need assistance, please feel free to contact the Permino Design customer service team:

Thank you again for trusting Permino Design! We hope this policy gives you peace of mind when purchasing our custom dancewear. Wishing you a wonderful dancing journey!